Business Process Automation
érző web development - Business Process Automation in South Africa
Automate workflows, reduce manual work, and scale operations with custom and third-party software — built from Hillcrest, Durban for KZN and nationwide
Stop letting repetitive manual tasks slow your business. At érző web development we design and deliver Business Process Automation (BPA) solutions that combine custom development with best-of-breed third-party tools. Faster processes, fewer errors, and measurable cost savings — tailored for South African businesses.
Why érző is your ideal BPA partner in KZN & SA
Local & reachable
Based in Hillcrest, we understand Durban and the KZN business environment — the regulations, payment rails, and practical constraints that matter locally.
Full-stack automation capability
We design the process, build custom integrations, and deliver front-end experiences — from low-code connectors to full custom APIs.
Practical, ROI-first approach
We prioritise automations that save time, reduce cost, and improve accuracy — small wins that compound into big returns.
Security & compliance aware
We architect solutions with secure data flows, proper authentication, and South African data handling considerations in mind.
Integrations with your tools
We connect CRMs, ERPs, payment gateways, accounting systems, email platforms, and other third-party services to create seamless workflows.
Transparent process & support
From discovery to handover and ongoing support, you’ll get clear deliverables, dashboards, and SLAs.
What is Business Process Automation (BPA)?
Business Process Automation uses software to automate recurring tasks and workflows that are manual, time-consuming, or error-prone. Rather than paper forms, spreadsheets, and human handoffs, BPA systems orchestrate data and actions across tools — streamlining onboarding, invoicing, approvals, reporting, and more. We combine custom code with proven third-party platforms so you get the exact fit for your operation.
Automation Services — Custom + Third-Party
We offer a pragmatic mix of custom development and third-party integrations, chosen to deliver speed, resilience and long-term value.
Process Discovery & Automation Strategy
- •Process mapping & bottleneck identification
- •Time/cost baseline and ROI modelling
- •Automation roadmap & prioritisation
- •User personas, exceptions & SLAs definition
Custom Workflow Development
- •Design and build of bespoke workflow engines
- •Server-side automation logic with Node.js / Python
- •Event driven architectures and webhooks
- •Role-based approvals, audit trails and error handling
Third-Party Integrations
- •CRM integrations (HubSpot, Salesforce, Zoho, etc.)
- •Accounting & ERP connectors (Sage, Xero, QuickBooks, Pastel)
- •Payment gateway flows (PayFast, Stripe, PayGate)
- •Marketing & comms tools (Mailchimp, Klaviyo, SendGrid)
- •Document signing & storage (DocuSign, Google Drive, SharePoint)
Low-Code / No-Code Automations
- •Zapier, Make (Integromat), n8n implementations
- •Custom connectors and managed automation playbooks
- •Rapid prototypes to validate process changes
Data Engineering & Reporting
- •ETL pipelines and data sync (Postgres, MySQL, MongoDB)
- •Dashboards and KPI reporting (Looker, Metabase, Power BI)
- •Scheduled jobs, retries, data integrity checks
Automation Ops & Maintenance
- •Monitoring, alerting, and runbooks
- •Automated tests and staging environments
- •Change management, versioning, and rollback plans
- •Monthly optimisation and governance
Examples of automations we deliver
- →Sales lead routing: capture web leads → enrich → create CRM record → notify sales rep → create task
- →Client onboarding: form submission → automated KYC/checklist → contract generation → e-sign → welcome pack
- →Invoice reconciliation: bank feed → match invoices → flag exceptions → post to accounting system
- →Inventory alerts: stock thresholds → reorder requests → supplier email & purchase order creation
- →Support ticket routing & SLA enforcement across Slack/Email/Helpdesk
How we combine custom code with third-party tools
The right solution isn’t always 100% custom or 100% third-party. We evaluate trade-offs and select a hybrid approach that delivers speed and flexibility:
Our BPA Process — From Idea to Reliable Automation
We apply the same disciplined process we use for web development, extended for automation governance and operational reliability.
Discovery & Process Mapping
We workshop with stakeholders, document current state processes, measure time/cost, and identify quick wins.
Design & Architecture
We design the automation flow, choose platforms, define data models, and create UX wireframes for any user touchpoints.
Prototype & Validate
We build rapid prototypes (low-code or narrow custom builds) and test with real users to validate assumptions.
Development & Integration
Full build including APIs, connectors, security, monitoring, and admin UI; iterative sprints with demos.
Testing & Compliance
End-to-end testing, load testing, failure mode testing, and compliance checks (data policies, audit trails).
Deployment & Handover
Staged rollout, training sessions, documentation, and production cutover with rollback plans.
Operate & Optimise
Ongoing monitoring, KPI reviews, process tuning, and new automation phases as your business grows.
Automation Packages & Pricing (Indicative)
Every automation project is unique. Below are typical engagement types to help you estimate scope and investment.
Final pricing depends on complexity, number of integrations, data sensitivity and SLA requirements.
Quick Win Automations
SMEs seeking immediate time savings
Single workflow automation using low-code + connector; basic monitoring
Integrated Automation Suite
Growing businesses with multiple systems
3–5 integrated automations with middleware, dashboards, and SLA monitoring
Enterprise Automation & Platform
Large operations, ERPs, multi-location
Custom automation platform, role-based governance, high-availability hosting, extensive compliance features
Why our automation approach beats piecemeal solutions
Purposeful automation
We automate to improve measurable outcomes — time saved, errors reduced, revenue uplift — not for automation’s sake.
Engineering-grade reliability
We deliver tested, monitored systems with retries, auditing and clear failure handling.
Hybrid tooling expertise
We know when to use SaaS, low-code platforms, or custom code — and how to glue them together safely.
Maintainable & extensible
We write clear, documented code and build reusable connectors so future changes are low cost.
Local focus, global standards
We design for South African realities (payment gateways, tax systems, telecom constraints) while following international best practices.
Security, Data Handling & Compliance
Automation touches critical business data. We treat security and compliance as first-class concerns:
Sample Automation Wins
Retailer: Order to Fulfilment Sync
Automated order ingestion from web store → inventory reconciliation → supplier PO generation → shipping integration, reducing manual order handling by 85% and delivery errors by 60%.
Professional Services: Client Onboarding
Created an automated onboarding flow (forms, identity checks, contract generation, e-signature) cutting onboarding time from 3 days to under 2 hours.
Accounting: Bank Reconciliation
Built a reconciliation service that matches bank statements to invoices and automatically flags exceptions, saving 20 hours per month in finance team effort.
SEO & Operational Visibility — One Integrated Strategy
Automation often creates new interfaces and content that should be discoverable or tracked. We ensure:
Automation should improve both operational efficiency and customer experience — we design for both.
FAQs — Business Process Automation
How do we pick which processes to automate first?
We prioritise by ROI: processes that are high-volume, time-consuming, and error-prone are fast wins. We run a discovery workshop and present a ranked roadmap.
Will automation replace staff?
Automation reduces repetitive work so your team can focus on higher-value tasks. We aim to augment teams, not just cut headcount.
How long does an automation project take?
Small automations can be delivered in 2–6 weeks; integrated platform work typically takes 2–6 months depending on scope.
What third-party tools do you work with?
We integrate widely used platforms (HubSpot, Salesforce, Xero, Sage, PayFast, Stripe, Zapier, n8n, Make, DocuSign and more) and can build custom connectors as needed.
How do you ensure data stays secure?
We design secure data flows, use encrypted storage, follow OWASP guidelines, and implement role-based access plus monitoring and incident procedures.
Ready to automate repetitive work and scale reliably?
érző web development combines web development expertise with practical automation engineering. From quick low-code wins to full custom automation platforms, we’ll help you reclaim time and reduce errors across your business.
Contact us today for a free process audit and automation roadmap. Let’s find the right automations to save your team time and grow your margins.